1. No-refund principle for personalised services
Because consultation work commences soon after payment and is intrinsically personalised, all sales are final and non-refundable once an order is placed.
2. Limited exceptions
a) Duplicate payments charged in error.
b) Payment debited but booking not created and no delivery provided within the stated window.
c) Any non-excludable statutory right under Indian law.
3. Process and timelines
Email askhardiknanda@gmail.com with order details. Approved refunds are processed only to the original payment method within 7 to 14 business days, subject to gateway and banking timelines.
4. Chargebacks
Please contact us first to resolve issues. Unwarranted chargebacks may result in suspension of access and recovery of associated fees.
5. Cancellations and credits
If requested within 60 minutes of payment and preparatory work has demonstrably not started, we may at our discretion issue a time-bound service credit. Otherwise, the no-refund rule applies.
6.Rescheduling
One free reschedule is available if requested at least 24 hours in advance. Additional reschedules may attract a reasonable fee.