1. Overview
This Policy describes how Individualism processes personal data in accordance with Indian law.
2. Data we collect
a) Identity and contact data: name, email, phone, and, if volunteered, age information.
b) Transaction data: order IDs, payment status, invoices.
c) Consultation data: intake forms, goals, context, and history you choose to share.
d) Technical data: cookies, device, and browser information.
3. Purpose and lawful grounds
We process data to deliver services, manage bookings and payments, prevent fraud, provide support, send essential service messages, maintain security, and improve our offerings. Lawful grounds may include consent, performance of a contract, and legitimate uses permitted by law for security and fraud prevention.
4. Children and young persons
Our services may benefit persons of any age. Where the data principal is under 18, we obtain and rely on verifiable consent from a parent or legal guardian who must be the contracting party. We limit the collection of children’s data to what is reasonably necessary for the service.
5. Sharing and processors
We share data with payment gateways, hosting and cloud services, communication tools, analytics, and professional advisers under written terms requiring confidentiality and appropriate safeguards. We do not sell personal data.
6. International transfers
If processing occurs outside India, we adopt reasonable contractual and technical safeguards consistent with Indian law.
7. Retention
We retain data only for as long as necessary for the purposes above and for legal, accounting, or regulatory requirements, after which data is securely deleted or anonymised.
8. Your rights
You may request access, correction, updating, or deletion of your data, and you may withdraw consent where processing is based on consent, subject to lawful exemptions. Write to askhardiknanda@gmail.com.
9. Security
We employ organisational and technical measures including encrypted transport (HTTPS), access controls, logging, and periodic reviews.
10.Grievance redressal
Grievance Officer: Hardik Nanda, Kailash Hills, South East Delhi, New Delhi, askhardiknanda@gmail.com, +91 9717285101. We aim to acknowledge grievances within 48 hours and to resolve them within 15 working days.