Frequently asked questions


A scheduled consultation and, where applicable, a written plan or reading delivered digitally.

As the services are personalised and preparation begins promptly, we do not offer refunds, save for duplicate charges or non-delivery as defined in our Refund Policy.

Yes. One complimentary reschedule is available if requested at least 24 hours in advance.

No. Payments are processed by PCI-DSS compliant gateways. We do not store full card data.

Yes. Where the client is under 18, a parent or legal guardian must contract, pay, and provide consent for data processing.

It is educational guidance on nutrition and lifestyle, and may include suggestions for over-the-counter nutraceuticals where suitable. For diagnosis, prescriptions, or emergencies, consult a registered medical practitioner.

Yes, subject to lawful requests from regulators or financial institutions. Please see our Privacy Policy.